DELAVAN — Sell a company a bag of nuts and bolts, and it can run for a day.
Sell a company a bag of nuts and bolts, manage its inventory, help it make its manufacturing process leaner, troubleshoot problems, offer it same-day service and reduce its product loss by up to 40 percent, and you will be an integral part of its success.
That’s the goal of Fastenal, the Winona, Minn.-based company with more than 2,600 stores nationwide and three manufacturing plants. The plants make a variety of small parts.
Last year, the company had sales of $3.2 billion and grows about 15 percent a year.
The company says it is successful because it connects with customers. (…)
via Beyond nuts and bolts: Minnesota-based Fastenal connects with customers — GazetteXtra.