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Long before my introduction to the Quality Assurance discipline, the idea that “there was always room for improvement” was a given. QA just gave it a mathematical spine and some form of conceptual reality. Perfection was something to strive for, more as an ideal than actual goal, because perfection represents an end to the beginning, the last star before perpetual darkness; the last gas station before the highway reaches into the infinite desert. Besides, it lacks the appropriate measure of humbleness that we normally display in the presence of God. Perfection hints at Nazi-like evil, or at least Nietzsche-esque arrogance, of a race of Supermen creating the perfect society, complete with perfect homes, perfect lives and perfect cheeseburgers. We practice Talmudic patience and Christian forgiveness in our lives – we live to learn and we forgive mistakes, our own as well as those of others. Our perfection of imperfection provides us with the ultimate paradox; in limiting our reach in order to taste some measure of success within normal societal constraints, what are we doing to the larger context? (…)
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